Frequently asked
questions

Aakash Digitla Pvt Ltd is a software company based in Pokhara-Kaski, Nepal, providing IT solutions and software services including web development, document management, HR & payroll, IT support and more.

Over 519+ clients across Nepal — from small businesses to larger organizations. We are proud of our long-term relationships and strong client retention.

Yes. All our software comes with local support from our team in Pokhara-Kaski, Nepal. We provide training, on-site visits and remote assistance to ensure your business runs smoothly.

Absolutely. Every module — savings, loans, reports, payslips — is fully Nepali calendar (Bikram Sambat) native. Dates, receipts and statements all print in BS.

The Starter plan includes Core Banking for up to 500 members, a web portal with notice board and downloads, email + ticket support, monthly backups and one staff training session. Setup fees apply separately.

No. We provide a full, itemized quote before any commitment — including setup, data migration and training costs. The monthly subscription has no hidden charges.

Growth and Enterprise clients have a < 2 hr response SLA for P1 issues. Starter clients receive next-business-day response. All clients have access to the 24×7 ticket portal.

Yes. We have staff in all major provinces and provide on-site support for critical deployments, training sessions and go-live days. Travel charges may apply for remote districts.

All client data is stored on servers within Nepal by default. Enterprise clients may opt for dedicated on-premise hosting or private cloud deployment.

Typical timeline: Custom software — 2–4 weeks. Mobile app — 3–5 weeks. DMS — 1 week. Website — 2 weeks. Timelines depend on project scope and client readiness.